American Airlines is marking its first year merger anniversary with US Airways with a host of customer improvements, including satellite-based internet connectivity for international and regional flights.
Doug Parker, American Airlines chairman and CEO, said: “Now that we have the network to compete globally, we’re going to deliver a product that’s better than our competitors’.
“Refreshed cabins and clubs, modernised ticket counters, improved technology and new aircraft are further examples of how American is ‘going for great’ – providing our outstanding team members the tools they need to deliver a great experience for our customers.”
American is adding satellite-based internet access on all Boeing 777s and Airbus A330s, as well as all of the retrofitted 767-300s and 757s, and all 787s, providing connectivity for international flights.
American Airlines will also upgrade its regional fleet by adding Gogo inflight wireless services to all two-class regional jets. Nearly 250 of American’s regional aircraft will have inflight wireless Internet service installed by 2016. With this installation, the world’s largest airline will have the largest fleet of connected regional jets.
“We’re investing in a more competitive and consistent customer experience across our regional, domestic and international network,” said Andrew Nocella, American’s chief marketing officer.
“Adding inflight Wi-Fi to our two-class regional jets will give our customers what they want – comfort, connectivity and a world-class travel experience. We have new regional aircraft entering our fleet every month, and combined with the amenities and services we’re adding to our existing fleet, American is going to deliver a regional product that’s better than our competitors.”
American currently has nearly 850 aircraft with Gogo services and leverages Gogo’s air-to-ground (ATG) service and its next generation ATG-4 technology. Approximately 70 of these 850 aircraft are two-class regional jets.