AIX2015: Gogo launches “Crew Connect” messaging service

Gogo logoGogo has announced the launch of Crew Connect – its new crew messaging service for airline operational services.

Crew Connect is a dynamic messaging platform that allows flight crews to communicate with each other, and with ground crews, by voice or text messaging, while the aircraft is in flight.

It is an application-based service, available on Android, Apple and Microsoft devices, and offers group messaging, event-based alerts, multi-media messaging and message tracking.

Ash ElDifrawi, Gogo’s Chief Commercial Officer, said: “Today, numerous airlines are issuing their flight attendants and pilots with Wi-Fi-enabled tablets and smartphones, which are capable of utilising aircraft connectivity. Crew Connect leverages that trend.

“The only other way for cabin crew to communicate off the aircraft is through traditional flight deck voice or datalink (ACARS) systems, which have historically been difficult and expensive to utilise for in-flight cabin crew communication.

“This service will give airlines an inexpensive way to keep crew connected and informed while in the air, with the ultimate goal of helping airlines improve efficiency.”

The technology is based on IP messaging platform technology. The service will include features like: dynamic call grouping, which allows the airline to send communications to an entire aircraft, fleet or region; status notifications like “message read” and “on aircraft”; and hot-button calling to airline-designated sites such as dispatch, scheduling and maintenance.

Although optimised for Gogo’s network, the company says Crew Connect is also available to airlines with alternative connectivity suppliers.

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