Swiss to offer inflight internet and phone on Boeing 777

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Swiss International aircraft with inflight internet at an airport.Swiss International Airlines is to offer its customers inflight internet connections for the first time aboard its new Boeing 777-300ER.

The first of its new flagship Boeing 777-300ERs will enter scheduled service on the carrier’s long-haul network next month.

The new aircraft will offer wireless internet connectivity in all three cabin classes. Access will be provided via a broadband connection, and will enable guests to surf or send emails on their laptop, tablet or smartphone device.

Travellers will have a choice of three data packages. As part of its new inflight connectivity, the airline will also be offering a roaming inflight phoning option for a one-year trial period.

Although Swiss hasn’t specified the internet connectivity provider, as AeroMobile is handling the phone connections we surmise that it is Panasonic Avionics with its Ku-band GCS service.

Inflight internet

Swiss will offer a choice of three data packages for its inflight internet option. The 20 MB Swiss Connect data package, costing CHF 9, is intended for those wishing to check their emails or visit a few websites.

The 50 MB package at CHF 19 is more for travellers seeking to surf their social networks or use the internet to work.

It says the 120 MB package at CHF 39 provides even more flexibility and the opportunity to make almost full use (apart from streaming) of the internet’s scope and possibilities.

Swiss will also be providing its first-class customers with a 50 MB Swiss Connect data package free of charge.

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The airline is also considering whether to extend inflight internet connectivity to the rest of its long-haul fleet, that is its Airbus A330s and A340s.

Swiss will also enable its customers to make phone calls and send SMS text messages and data via roaming telephony for a trial one-year period.

The new facility is being offered in the light of recent market research among its customer base.

The prices of these services will be set by the corresponding contractual agreements between AeroMobile (the provider of these inflight phone options) and the customer’s phone service provider.

Swiss says it will be closely monitoring this one-year trial phase, and will be carefully assessing any and all feedback from its customers.

Roaming phone services will only be available at service times during night flights. As soon as the cabin lighting is switched off, the feature may no longer be used.

The new internet-connected Swiss Boeing 777-300ERs will be gradually deployed from the start of the 2016 summer schedules onwards, primarily on services to Hong Kong, Bangkok, Los Angeles, San Francisco, São Paulo and Tel Aviv.

Update:  The first of nine SWISS Boeing 777-300s entered into service providing global inflight Wi-Fi and 3G phone services from Panasonic’s Global Communications Services in February 2016.

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