Satcom Direct (SD) launches crew training course at ABACE

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SD - Satcom DirectSatcom Direct (SD), the business aviation connectivity solutions provider, has launched its second certified training course, aeroCNCT, at this year’s ABACE event.

Designed for crew members who need to become more familiar with all aspects of cabin connectivity, SD says this is the aviation industry’s first crew member connectivity certification.

It says AeroCNCT provides flight departments and crew with knowledge and understanding of onboard connectivity, how handheld devices affect flight operations, and how to troubleshoot basic cabin networking issues.

Developed with the input of experienced crew members, the course applies real world experience and perspective, and places emphasis on key cabin connectivity areas such as: internet connection basics, network familiarisation, data management, flight operations preparation, and passenger device and application troubleshooting.

“Staying connected has become an essential part of any flight as principals and customers expect systems to work. AeroCNCT is designed to demystify the network and ensure crew have the confidence and familiarisation to fix basic technical issues inflight,” says Mark Mata, Director of Training, SD. “It will make their lives easier, while providing a better connectivity experience for the passengers onboard.”

Two days of dynamic classroom training, provided by qualified SD trainers, includes hands-on experience and exam preparation. This is supplemented by online access to study material, available via Choice Platform, which can be conveniently undertaken at the student’s individual pace to balance busy flight schedules.

On-site training, also provided by qualified SD trainers, is available for operators and corporate flight departments.

Candidates who successfully complete the exam, developed with CompTIA to maintain industry standards, are awarded a professional credential. The proctored exam can be completed at Pearson Vue testing centers worldwide, or at Satcom Direct’s world headquarters in Melbourne, Florida.

The aeroCNCT certification is valid for three years, and can be renewed via online or classroom training, similar to other cabin crew certifications from SD and it’s training partners.

SD launched its first inflight connectivity AeroIT certification and preparatory course for international customers at EBACE 2015.

Nathan Andrews, SD’s Regional Director, Asia Pacific, said: “Asia was one of our first international offices; the market has supported us, and grown with us, so we are delighted to begin our twentieth anniversary celebrations at the Shanghai event.

“As our product range diversifies, we are well placed to offer our clients an even greater range of products to improve and enhance their fight experience striding into its twentieth year, and starting its celebrations while exhibiting at ABACE from 11 – 13 April 2017, Booth H226.”

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SD says it has accomplished several major milestones since ABACE 2016, including its first foray into the flight operations management space.

In May 2016, it launched SD Pro, the aviation software platform that helps flight departments keep real-time synchronisation with the aircraft through a single dashboard that monitors connectivity, flight scheduling and tracking, as well as maintenance tracking.

SD also partnered with Universal Weather and Aviation, Inc. to incorporate trip planning and trip support through SD Pro.

It says further infrastructure investment throughout the year has also positioned SD as the only connectivity supplier to offer a complete end-to-end military grade cyber security network for business aviation through its private network services.

In February, SD acquired COMSAT, bringing the ownership of two satellite earth stations, and new infrastructure capabilities to the business. was acquired in August, adding web-based aircraft flight scheduling and tax reporting features into SD Pro.

In November, the acquisition of hardware manufacturer TrueNorth Avionics expanded the company’s avionics and connectivity products portfolio, enabling SD to offer customers a nose-to-tail solution for all information, connectivity and entertainment needs.

From its beginnings when the company launched the patented Global One Number technology it has grown into a global business supporting business aviation, heads of state, government and military aircraft.

Founded in 1997 by company chairman and CEO, Jim Jensen, and originally based in the Satcom Direct “beach house” with a team of six employees offering one product, the business now employs a team of nearly 400 worldwide, runs 16 offices, and offers a wide range of connectivity solutions.

The company is now headquartered in a 60,000 square foot purpose-built building in Melbourne, Florida. The campus is also home to Terracom Direct, the company’s secure data storage centre that supports the SD Private Network.

“From the seed of an idea we have pioneered inflight connectivity for the international business aviation community. Thanks to my solid management team, who are bursting with talent and innovative ideas, we continue to go from strength to strength,” said Jensen.

“Since 1997, connectivity has become an integral part of the business aviation sector. It is no longer just about connecting a phone to a phone; to succeed you must be innovative, create strong partner relationships and understand the needs of the user.”

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