Virgin Atlantic says it has become the first airline in Europe to offer Wi-Fi across its entire fleet, ensuring customers can remain connected across flights to and from the US, Caribbean, Africa, Asia and the Middle East.
It says millions of customers travelling with Virgin Atlantic will be able to email, browse and socialise at 35,000ft from as little as £2.99 as the airline completes its ambitious Wi-Fi programme – at least a year ahead of other European long-haul carriers.
To celebrate being the first European airline to boast a fully Wi-Fi-connected fleet, Virgin Atlantic will be kicking off a summer long series of fun events from the sky, connecting together with #LiveFromVirgin.
Using a combination of Panasonic and Gogo technology, Wi-Fi is now available across its fleet of 39 aircraft and connectivity is available above 10,000ft. Customers can connect shortly after take-off, and remain online until shortly before landing.
Results so far have shown that 42% of customers opt for the Wi-Fi max package, which lasts the entire flight, and the most popular routes for Wi-Fi use are London Heathrow to New York (JFK), San Francisco and Atlanta.
Mark Anderson, Executive Vice President, Customer at Virgin Atlantic, said: “From today customers flying around the world with Virgin Atlantic can work and play throughout their flight as we become the first airline in Europe to offer a fully WiFi enabled fleet.
“Innovation has always been in our blood and we’ve worked closely with WiFi providers to develop the fastest, most reliable connection across the Atlantic, and are the first carrier to offer Wi-Fi between the UK and the Caribbean, China and Africa.
“And of course we wouldn’t be Virgin Atlantic if we weren’t going to signify this moment with something special, so we’ve planned a summer of spectacular #LiveFromVirgin events for our customers. Keep an eye out on our social channels for your chance to get involved.”
The airline is using a combination of two Ku-band satellite Wi-Fi providers across the network; customers travelling on the Boeing 787 will use Wi-Fi from Panasonic Avionics, while the A330s, 747s, A340-600s are powered by Gogo technology.
Prices on the Boeing 787 range from £4.99 for 40Mb of data to £14.99 for 150Mb.
A messaging pass on the Airbus A330, A340, and Boeing 747 costs £2.99 for messaging access throughout the flight. WiFi light costs £4.99 for one hour internet access, while Wi-Fi max costs £14.99 for full flight internet access.
It says Virgin Atlantic and partner Delta Air Lines will be the only fully connected transatlantic joint venture – keeping business customers and holidaymakers connected on up to 39 transatlantic flights per day.