AIX: Emirates hits one million IFC Wi-Fi connections milestone

Passenger using a laptop on board an aircraft. Image - Emirates
A passenger using a laptop in flight. Image: Emirates.

Emirates says it has set a new record with more than one million Wi-Fi connections made on board its flights in March. During the month, 1,037,016 Emirates customers connected to the inflight connectivity during their flight.

The connections were mainly made over mobile devices with more than 94% of users connecting with a smartphone – twice as many connections were made on an iOS mobile phone, compared with an Android mobile, and about 2% with a tablet.

The remaining connections were made with laptops and other devices.

It says Wi-Fi connectivity is available on more than 98% of the Emirates fleet, including all Airbus A380s, Boeing 777-300ERs and 777-200LRs.

Customers in all cabin classes receive 20Mb of free Wi-Fi data. Emirates Skywards members enjoy special benefits depending on their membership tier and class of travel, including free Wi-Fi when travelling in First Class or Business Class.

More than 94% of passengers connecting to inflight connectivity on board Emirates in March took advantage of the complimentary offer and logged on free of charge.

The highest data usage from a single passenger was made by an Emirates Skywards member who stayed connected throughout their flight from Dubai to Johannesburg, consuming 4.9 GB of complimentary data.

The airline says it continually invests in improving bandwidth on board by upgrading the connectivity solution on the fleet. Staying connected has become a mainstay and an expectation on Emirates flights and the demand for Wi-Fi on board has been steadily increasing each month.

The route with the most Wi-Fi connections in March was EK215 from Dubai to Los Angeles with more than 6,000 customers connecting in flight.

In partnership with SITAONAIR, the airline offers onboard Wi-Fi and mobile connectivity to passengers across its six-continent network and on 98% of its fleet.

David Lavorel, CEO, SITAONAIR, said: “We are delighted to share this major inflight connectivity milestone with Emirates. With 43% of global airlines perceiving an enhanced passenger experience as by far the connected aircraft’s biggest benefit, SITAONAIR and our long-standing customer is rising to the challenge of meeting passengers’ desire to stay connected.”

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