Lufthansa Systems and optile launch on-board payment pilot

Passengers using Lufthansa Systems BoardConnect.
Passengers using Lufthansa Systems BoardConnect.

Lufthansa Systems and partner optile are launching a pilot project aimed at optimising payment processes via inflight connectivity within the BoardConnect open-aircraft IT platform.

The companies say booking a hotel during flight, buying tickets for tourist attractions at the destination or purchasing gifts on board will soon become even easier.

The pilot project focuses on enabling passengers to make convenient in-app payments for digital content and shopping services via inflight connectivity. Lufthansa Systems will be presenting a prototype of this innovative payment solution at AIX in Hamburg next week.

Optile is a new-generation payment platform that delivers a complete virtualisation of the global payment market and thus serves as a cloud infrastructure for all payment methods, providers, processes, and data structures.

The open payment solution gives BoardConnect users a convenient option to make on-board purchases using their preferred payment method.

Passengers only need to enter their payment data once when booking their ticket through the airline app. They can then make further payments using the previously chosen payment method.

This considerably simplifies the purchasing process, increases security and allows passengers to fully focus on their requested content. Simplified payment processes for passengers also enable airlines to maximise their ancillary revenue potential.

Jan-Oliver Stueck, Corporate Relations Director at optile, said: “We at optile are very happy to collaborate with Lufthansa Systems in this pilot project since it will bring connectivity between airlines, their passengers, and external partner services to the next level.”

The companies say the new technology has already proven itself in an innovation project run by Eurowings, Retail inMotion, Lufthansa Technik, optile and Lufthansa Systems.

During a trial phase, Eurowings passengers used the simplified payment method provided by optile and BoardConnect in Retail inMotion’s on-board shop.

“Partnering with optile allows us to offer our airline customers an open and flexible payment solution, enabling payment with a single click and supporting multiple payment methods (e.g. AliPay, PayPal, etc.),” said Jan-Peter Gaense, Head of Passenger Experience Products and Solutions at Lufthansa Systems.

“Passengers will love the seamless payment process which makes is really easy to buy products and services. This will help airlines to keep the passenger in their ecosystem throughout the entire journey.”

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