Guests on Spirit Airlines will soon be able to watch, stream, surf and text from 30,000 feet after signing an agreement to install Thales’ FlytLive inflight connectivity on all its aircraft by summer 2019.
This makes Spirit Airlines Thales’ launch customer for its high-end regional Ka-band HTS (High Throughput Satellite) system.
The technology will bring Spirit Guests high-speed web browsing and streaming experiences similar to what they would find at home.
It says that in 2021, the state-of-the-art technology will get even better, with the launch of SES-17, a new satellite operated by SES and built by Thales Alenia Space, which will increase speeds and coverage to an “unprecedented level in the industry”.
Spirit Wi-Fi is projected to provide service coverage immediately for 97% of Spirit’s routes upon entry into service.
“We’re thrilled to enhance the inflight guest experience with the addition of new-generation Wi-Fi,” said Ted Christie, Spirit Airline’s President. “By next summer, every plane in our fleet should be fully equipped to keep our Guests connected in the skies.
“It’s just one of the many investments we’ve made and will continue to make for our Guests.”
“Thales is proud to be partnering with Spirit to mark a new era of Guest experience in connectivity and bring solutions that make tomorrow possible today,” said Dominique Giannoni, CEO of Thales InFlyt Experience.
“We are focused on supporting Spirit’s mission and helping to shape new opportunities as we work together to provide an exceptional passenger experience.”
Spirit will offer high-speed web browsing and streaming options starting with an average price of $6.50, with a cost range expected to be lower or higher based on the route and demand.
Spirit Wi-Fi is one of many improvements coming up for the airline, as part of its pledge to keep improving and “Invest in the Guest”.
“We understand that flying for as little money as possible is only part of our promise,” said Christie. “We promise to go further. We’ll continue to listen to our Guests, and they’ll continue to see our dedication to improving service for them.
“We’ll keep adding exciting new destinations, improving our check-in process, frequent flier program and inflight experience, as well as continuing to dedicate ourselves to give back to the communities where we live and work.”
Christie introduced Spirit’s Invest in the Guest pledge with the announcement of Wi-Fi installation.
“Our promise is to keep going, to keep improving, and to invest in our Guests,” said Christie as part of the pledge. “We intend to improve our Guests’ experience every chance we get.”