Air France selects Global Eagle / Orange for inflight connectivity

Global Eagle Entertainment logoGlobal Eagle Entertainment has announced that Air France has awarded a long-term contract for inflight connectivity systems and services to a collaboration between Global Eagle and Orange Business Services.

The contract initially includes 113 Airbus A320 family aircraft operated by Air France. Installations are already under way.

Air France’s Airbus A320 family includes A318, A319, A320 and A321 aircraft that operate short and medium-haul flights throughout Europe, Russia, North Africa and the Middle East.

The collaboration between Global Eagle and Orange Business Services will deliver high-speed internet, passenger portal interfaces and services, integrated billing, and passenger data analytics supporting Air France’s digital transformation initiatives.

Pierre-Louis Biaggi, Vice President, Connectivity at Orange Business Services, said: “Inflight connectivity gives Air France the opportunity to enhance the customer experience and to take a major step towards digital transformation.

“Orange Business Services has leveraged its high-performance network and its strong experience in project management to support Air France’s ambitious goals.

“Together with our partner Global Eagle, we will enable Air France to be the first airline in Europe to take full advantage of the Ku-band High-Throughput Satellite (HTS) network and thus drastically increase the on-board passenger connectivity experience.”

Josh Marks, Global Eagle CEO, said: “Air France sought industry-leading connectivity solutions with the highest reliability and quality to power superior customer service, innovation and digitisation.

“Together with our partner Orange Business Services, we are proud to support Air France’s ambitions with high-speed gate-to-gate Internet, integrated with our powerful customer portal, for the Air France short and medium haul fleet.”

Network services will be based on Global Eagle’s latest generation of aircraft hardware, with a Jupiter HT modem infrastructure capable of 500 Mbps throughput per aircraft and Global Eagle’s new three-axis Ku-band antenna.

Orange Business Services will provide enriched connectivity through its high-performance network (ground and satellite), its experience in project management and cyber security, and support for a complete solution offering.


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